Supplier Relationship Management

The purpose of our Supplier Performance Management Process (right) is to facilitate an objective evaluation of suppliers to ensure that their services are consistently meeting expectations. This allows our clients to improve the overall performance of their supply base by developing cooperative, mutually beneficial and long-term relationships with their suppliers, thereby leading to reduced operating expenses, lower capital investment, improved productivity and efficiency, and increased speed to market.

To achieve these results, it is imperative that all expectations, terms, conditions and requirements are clearly communicated to the suppliers. We ensure that the content, format and timing of all deliverables are specified prior to commencement of the engagement and that frequent feedback and open communication with the supplier is maintained.

In addition, the Supplier Registration Portal provides clients with access to the ESG Supplier Performance Scorecard (as shown below), as well as the ability to contact individuals or groups; create customized data-gathering forms; organize management reports; centralize supplier reporting; and invite registered suppliers to participate in opportunities, contracts, surveys and other creative events.

"We engaged ESG to help us develop and implement the supply management strategy for our organization. ESG did an excellent job walking us through the process of understanding the current state of our organization and the effort required to reach our long-term objectives. They were instrumental in creating an effective strategy for managing our third party expenditures in a cost effective manner during a very tumultuous time for our bank. Their end product has positioned us to reduce operating expenses, improve supplier performance and manage our supplier relationships with confidence."

"ESG's supplier qualification process was an opportunity for me to take our company to another level… asking that I look at our company in a way that I never had. It allowed me to see us in a more professional light than I had before. It was wonderful. Thank you so much for all of the work you are doing on our behalf. It is needed and greatly appreciated."

“ESG was able to deliver quantifiable results which had a positive impact to our bottom line while consolidating our supplier base and increasing our spend with diverse suppliers."

“ESG provides an automated system that gives us corporate-level control of our supply chain, as well as a way to reach minority suppliers. ESG identified savings in excess of $3 million (over $22,000 for each of our locations), improved service, and helped us further demonstrate our inclusion commitment.”

“With the assistance of ESG, our organization's enhanced Supplier Diversity Initiative is an ideal way for us to express our support for the diverse businesses in our community, demonstrate best-in-class supplier diversity for educational institutions in Kentucky, and allow these businesses to learn more about what our campuses have to offer.”